Frequently Asked Questions

Is the new Krista + Home product line right for me? 

Livable luxury is the most succinct way to describe the distinctive style of award-winning designer Krista Watterworth Alterman.  If you value contemporary furnishings that are high on style, but also comfortable and carefully designed for longevity, you have come to the right place!  Now you can enjoy a piece of Krista’s unique design aesthetic even if you are not quite ready for complete home renovation. 

 

How is purchasing from the Krista + Home Collection different from buying furniture from traditional retail sellers?

The Krista + Home Collection offers a unique Concierge Purchasing Experience.  Our designers will guide you through the entire process, step-by-step, with the goal of removing all stress from your purchasing experience.  Concierge purchasing includes conversations with an experienced designer who will help you select and customize the right pieces for your home.  Depending on your needs, our concierge service can range from phone conversations about individual purchases to in-person design consultations at your home.  Our design team also can work with you to coordinate new and existing furniture for a specific room or for your entire home.  If your purchase is part of a complete home redesign or renovation, you may be interested in visiting the Krista + Home interior design site.

 

What is Krista + Home Concierge Purchasing Service?

Concierge Purchasing Service provides you with a dedicated designer ready to walk your through the entire customization and purchasing experience by phone, email or chat.  There is no added cost for this service, and it can include selections and design coordination for multiple items.  If you desire an in-home visit from one of our designers to coordinate product selections, you will be charged a home visit design fee that may vary depending on the scope.  However 100% of your design fee will be applied as a credit to any future purchase!

 

What is “Room Service by Krista + Home”?  

Room Service is for customers that are looking for help with overall room design, a service that goes beyond product selection and customization.   Room Service includes an in-person design consultation at your home for an entire room or multiple rooms.  You will be charged a home visit design fee that may vary depending on scope.  However 100% of your design fees will be applied as a credit to any future purchase!  We encourage those looking for full-home redesign and/or renovation to visit our interior design site .

 

How do I make an online purchase?

We invite you to browse through our collection and customize each piece with your desired fabric and sizing.  Simply add your selections to your online cart and check-out.  One of our design specialists will always contact you to review your selections before finalizing your purchase order, so you can feel comfortable knowing that your credit card will not be charged until that conversation happens.  If you have any questions while browsing our site or prefer to have us walk you through the checkout process, feel free to contact us anytime via chat, email or phone.  

 

Can I visit your design studio in Palm Beach Gardens?

Yes!  Feel free to drop by our design studio at 4650 Donald Ross Road, Suite 112, Palm Beach Gardens, Florida 33418.  It’s always better to make an appointment to make sure one of our designers is available to meet with you.

 

Are my customization choices limited to the website?

Absolutely not!  We offer hundreds of fabric choices and custom sizes.  Our design team will work with you to customize your selections without limitation.

 

How long does it take for my furniture to be delivered?

All orders are custom manufactured to your specifications, and timing will depend on a number of factors that are often beyond our control.  That said, we find that 16-20 weeks is a good estimate from the day your order was finalized to white glove delivery.

 

Are your fabrics kid and dog friendly?

Yes!   All our fabrics offered on our site are performance grade, which means they are highly durable, easy to care for, and stain resistant.  We use FibreGuard performance fabrics by Fabricut.  To learn more about our fabrics, click here.

 

When do you charge my credit card?

Our concierge design team will contact you to discuss your order and make sure that your selections are just right for your vision and space. We will not charge your card until all details have been discussed and confirmed.  

 

Describe your white glove delivery service?

White glove service means that experienced furniture professionals will inspect, store, transport and unwrap your furniture, and then carefully place all items according to your specific design specifications.  White glove delivery is included in the price for our local customers.  For those not living in the Palm Beach County area, we will provide an estimate for delivery after you place your online order and confirm with our design team.   

 

Where is your furniture produced?

Our partners bring decades of expertise to the furniture making process. Our pieces are produced by some of the best custom furniture makers in North Carolina and California.  All of our products are made in the United States.

 

Can I make changes to my order after it has been placed?  

Changes can be requested at no charge within one business day from purchase.  The manufacturing process can begin quickly and fabric is often cut right away.  For this reason, a 20% change fee will be charged for all change requests made after one business day from purchase.   However, change requests may be denied at our discretion if your piece is too far into the production process.  

 

What is your return policy?

You may also cancel your order at no charge within one business day from final purchase.  Because we make custom pieces to meet your specific needs, we are not able to cancel custom orders or take returns if your order is not cancelled within one business day from final purchase.

 

What happens if my furniture arrives damaged?

We take responsibility for items that arrive damaged, although we consider this a very rare experience, given our inspection and white glove delivery process.  After your delivery team has fully unpacked your furniture, do a full inspection to check for any damage that may have occurred in transit.  If issues are found, document them in detail on the delivery team's Proof of Delivery form before signing.  Reach out to us immediately so that we may assist with next steps.  We will evaluate next steps based on photos of the piece and will arrange to restore your piece to proper condition in a timely fashion.

 

How do I care for my furniture?

For our performance fabrics, use water-based cleaning agents only.  Do not use solvents. To remove a stain, gently blot or hand wash, being careful not to over wet fabric. Please note that excessive brushing or vacuuming may harm fabric finish.  Our fabrics were chosen for their durability, but improper cleaning can damage any fabric, so for a large or serious stain, we recommend that you consult a professional cleaning service.